Welcome to Anglesea by Bangalay

We are looking forward to your arrival at Anglesea by Bangalay!

Please find below information and instructions relevant to your stay.

Contact Numbers

Bangalay Villas Reception 02 4448 7729
After hours/emergency (call or text) 0419 152 233

Reception Hours

9am – 5pm

Check-in

2pm

Check-out

10am

Bangalay Dining

Bookings are essential, please call 4448 7729 or make a reservation online

* Breakfast 7 Days
7:30 - 9:30am Takeaway
9:30 - 10:30am Dine-in

Lunch Fri - Sun
12 - 3pm À la carte menu

Happy Hour 7 Days
3 - 5pm
(Kids menu available)

**Dinner Mon-Tues, Thurs-Sat
6 - 8pm À la carte & Tasting Menu
**Saturday, tasting menu only
(Closed Wednesday & Sunday Nights)

Bookings essential to dine in.
*Bangalay Luxury Villas guests please refer to booking notes for breakfast times.

Shoalhaven Heads

With its spectacular coastline, untouched wilderness, quaint villages, vibrant cultural scene, and some of Australia’s top culinary and wine experiences; the Shoalhaven is teeming with places to explore and things to do.

Bangalay is proud to partner with local businesses to provide Bangalay guests with a diverse and exciting array of experiences, all within a short drive. Our concierge can assist you to plan and book recommended experiences to ensure you see the best of the Shoalhaven during your stay.

Emergency Information

Fire

A fire blanket and extinguisher can be found in the kitchen pantry to the right of the stove.

Blackouts

In the event of a blackout there will be two emergency lights which will be activated, these lights will turn off once power is restored.

There is a torch located in the laundry cupboard.

Staff will be monitoring the power outage information provided by endeavor energy and can provide updates on when the issue is likely to be resolved.

Please refer to www.endeavourenergy.com.au for up to date information or call our out of hours number 0418446754

We ask guest to be mindful about leaving their villa during a night time blackout as the external garden lighting will not be working.

In the event of a power outage outside the control of Bangalay Luxury Villas management will aim to ensure guests are kept informed and comfortable however no refunds will be provided.

Anglesea Policies

Check-in/out

Early Arrival

Early arrivals may be granted upon request, based on availability. A guest who requires a room prior to the standard check in of 2pm is recommended to include the previous night when making a reservation. An additional fee of up to 100% of one night’s room rate may apply for arrivals before 2pm.

Early Departure

An early departure fee may be imposed on guests departing prior to their scheduled departure date. Full night charges for the entire stay will apply for early departures on non-refundable bookings, and/or during peak periods. Please contact us for further information.

Late Checkout

Guests checking out after 10am will be charged a fee of 50AUD per hour until 5pm. Check-outs after 2pm will incur a full night fee. Late checkouts after 10am can only be confirmed the morning of departure.

Occupancy and Bedding

We can accommodate a maximum of 8 adults.

Extra Bedding

Porta cots are available. Please contact us prior to your stay to make arrangements.

Housekeeping

Anglesea does not have a daily housekeeping service.

For stays longer than 5 days an interim clean will be done in the middle of your stay.

Pets

As your holiday home is pet-friendly by application, you have agreed to follow our guidelines below in order for your stay to be more enjoyable.

Your dog(s)has had any long toenails clipped as these will scratch the wood floor.
Long haired breeds have been clipped.

Your dog is not a ‘barker’ that will bark for long periods, especially if left alone by day or night.
Your dog is toilet-trained and will only ‘go’ outside the building and you will pick up all mess before departure.

Your dog does not chew furniture. (loss of bond)

A maximum of 2 dogs is allowed.

Your dog is reasonably considered to be a small breed of dog and is not a medium or large breed at puppy age.

No pets are allowed in beds or on furniture and house linen must not be used on pets. Dog hair or dog stains found in beds or on linen or furniture will mean loss of entire bond as items may have to be replaced or at least be especially cleaned.

Guests must supply all doggy bedding and food/water bowls, and all other essentials such as lead and towels.

Wet dogs are not allowed inside at any time and failure in this regard may also lead to extra cleaning to remove any smell and therefore loss of entire bond.

Removal of sand is best done on the grass verge outside or after entering the property via the car port. (Take door remote control with you when beach walking.)

If your dog digs in the garden please repair any damage.

Don’t leave your pet alone all day.

Dogs must not be left inside when you go out.

Council regulations (currently) only allow off-leash 200m north of the surf club main beach entrance. Dogs must not be taken south of the surf club as this is a bird sanctuary. Parts of the Shoalhaven River adjacent the Shoalhaven Heads pub are also off leash areas. Please check as we take no responsibility for ranger fines. All dog waste must be picked up. Bags are normally available from a dispenser machine at the north end of the surf club car park.

The Shoalhaven Heads vet offers 24-hour emergency service and can be reached on 02 4448 562.  

Alternatively, the Berry vet can also be reached on 02 4464 1899.

Cats and other pets are not allowed.

Age Requirements

Guests must be 18 years or older with photo identification to reserve a room.

Smoking

The House, all villas and public spaces are 100% non-smoking. A $500AUD cleaning fee will be charged to any guest who violates the smoking policy.

Gatherings and Noise

Please note this home is a family home and not a ‘party house’ and any such activities are strictly prohibited.

Any gathering, celebration or entertaining permitted at the property must not conflict with residential amenity and must comply with all other requirements.

Guests are responsible to ensure all visitors comply with these policies.

Fire Works

Fireworks of any kind are not permitted on the property. Fines apply.

Garbage + Recycling Bins

Bin collection occurs Wednesday morning. If you are staying with us at this time, we ask you to place the bins out on the Tuesday night for collection early the next morning.

Departure Checklist

We hope you have enjoyed your stay and thank you for choosing to stay with us.

Please ensure you have departed by 10am on your day of departure unless prior arrangement has been made.

We ask that you kindly observe the following prior to your departure:

  • Remove all items from fridge and freezer
  • Remove all items from pantry
  • Remove all rubbish from inside bins and place in outside garbage bins
  • Ensure BBQ is clean and turned off
  • Ensure air-conditioning and/or heating is turned off
  • Please stack dishwasher and turn on before leaving
  • Ensure all windows and doors are closed and locked
  • Turn off all exterior and interior lights
  • Replace any moved furniture to its original position
  • Ensure you have packed all personal belongings
  • Report any spillage, breakage, damage or malfunctions of appliances/equipment to reception
  • Return keys to reception

We thank you again and wish you a safe journey home.

Payment, Cancellation and Gift Certificates

Property Cancellation Policy

A 50% deposit is required to secure your booking, the outstanding 50% is due on the day of arrival. Should you decide to cancel a $50 cancellation fee applies to all bookings cancelled outside 14 days of your arrival. If you decide to cancel or modify/change your booking within 14 days of your arrival you will forfeit your deposit amount. All cancellations within 24hrs of arrival will incur a 100% cancellation fee. All cancellations must be received in writing. Cancellation fees apply to any and all circumstances.

Payment
Third party credit card payments require completion of hotel issued credit card authorisation form. This must be arranged with the hotel prior to arrival. Guests paying cash will be asked to pay full accommodation rates plus $100 AUD bond per stay for incidentals. The unused portion of the bond will be refunded at checkout.
 
Currency
Additional fees will be incurred for payment from an international credit card.
 
Credit Cards
Credit card holder must be physically present at reception desk to provide credit card payment. For security reasons please do not provide credit card details through email. Please either call us or use the online booking system via our website. A credit card will be pre-authorised at check in. If the room is prepaid, the pre-authorisation will be $100AUD per night. We accept all major credit cards, a Credit Card surcharge of 1.5% is applicable on all payments.
 
Cheques

Personal cheques are not accepted for payment. In addition, Bangalay does not offer cheque cashing services.

Gift Certificates

How do I purchase a gift voucher?
Gift vouchers can be purchased online. All gift vouchers will be sent as a PDF to your email address. If a recipient email address has been provided, the recipient will also receive an email with the voucher attached.

To purchase a Bangalay gift voucher please click here

Terms and Conditions of Gift Voucher use 
Gift vouchers are valid for three years from purchase date. Vouchers are non-refundable, non-transferable and cannot be exchanged for cash. Gift vouchers must be presented upon booking and arrival.

Where can I use my Gift Voucher?
Bangalay Gift Vouchers can be redeemable on accommodation in our luxury villas, or at our destination restaurant Bangalay Dining.

Do I have to stay within the Gift Voucher expiry period?
Gift vouchers must be used within the three year period. They are non-refundable and if unused within the validity period, the funds will be lost.

Can I use my Gift Voucher to book online?
If you would like to use your gift voucher to book accommodation with us, please give our Reservations team a call on - 02 4448 7729

Massage & Yoga Cancellations

Our Therapists and Instructors require 48 hours' notice of cancellation otherwise you will be charged in full for the appointment.