CORONAVIRUS (COVID-19) UPDATE – The safety and wellbeing of our guests is our top priority READ MORE

Welcome to Bangalay Luxury Villas

Our restaurant is open for 3 and 6 course set menu dining experiences Monday, Thursday, Friday and Sunday evenings. We have In-Villa dining available 7 nights a week. Please note we require 24 hours’ notice for our 3 course Table D’hôte (set menu) for Sunday, Tuesday and Wednesday evening. Our Bar menu is also available for in-villa dining Monday, Thursday, Friday and Saturday evenings.

Please book ahead to avoid disappointment, as due our COVID spacing restrictions we have limited availability in our restaurant.

We are looking forward to your arrival at Bangalay!

Please find below information and instructions relevant to your stay.

Contact Numbers

Reception 02 4448 7729
After hours/emergency (call or text) 0419 152 233

Reception Hours

9.30 am – 3.30 pm

Checkout

Check out time is strictly 10am unless previously arranged with reception with a charge of $50 per hour. Additional charges of $100 per half hour interval will be charged for failure to comply. 

Mini-Bar

Milk, tea and coffee are complimentary.
Wine, beer, soft drinks and juice are available from the mini bar as per the menu provided, any items consumed will be charged to the saved credit card on departure.

Housekeeping

Please use the housekeeping door sign to notify housekeeping when your room is ready to be refreshed daily. Housekeeping operate between 10am and 2pm daily, room will not be refreshed outside of these times unless via prior arrangement.

Pool

Pool is open between the hours of 7am and 8 pm. All children must be supervised

Shoalhaven Heads

Villa Policies

Check-in/out

Check in

Bangalay staff provide a virtual check in, full payment is to be provided prior to arrival with villa access codes sent via sms or email.

Early Arrival

Early arrivals may be granted upon request, based on availability. A guest who requires a room prior to the standard check in of 2pm is recommended to include the previous night when making a reservation. An additional fee of up to 100% of one night’s room rate may apply for arrivals before 2pm.

Early Departure

An early departure fee may be imposed on guests departing prior to their scheduled departure date. Full night charges for the entire stay will apply for early departures on non-refundable bookings, and/or during peak periods. Please contact us for further information.

Late Checkout

Guests checking out after 10am (9am in the Beach House) will be charged a fee of 20AUD per hour until 5pm. Check-outs after 4pm will incur a full night fee. Late checkouts after 10am can only be confirmed the morning of departure.

Occupancy and Bedding

We can accommodate a maximum of four adults in our one bedroom villas, utilising the sofa bed and six adults in our two bedroom villas. Rate is based on two adults with a surcharge per additional person.

Extra Bedding

Porta cots are available. Please contact us prior to your stay to make arrangements.

Accessibility

Bangalay is pleased to offer accessible villas and facilities. Questions about the accessible facilities and services offered should be directed to our reservation staff at info@bangalayvillas.com.au.

Pets

Only service animals are permitted at Bangalay. No other animals are permitted.

Age Requirements

Guests must be 18 years or older with photo identification to reserve a room.

Smoking

All villas and public spaces are 100% non-smoking. A $500AUD cleaning fee will be charged to any guest who violates the smoking policy.

Gatherings and Noise

Guests are not allowed to hold parties in villas. A noise complaint will result in eviction from the complex without a refund.

Excessive Cleaning

An excess cleaning fee will apply for any food waste left out and not disposed of in bins provided, as it attracts ants. A fee will also apply to excessive sand in Villas, as it damages floors.

Payment, Cancellation and Gift Certificates

Property Cancellation Policy

Cancellation fees are payable within 14 days of cancellation of the booking.

Payment

Third party credit card payments require completion of hotel issued credit card authorisation form. This must be arranged with the hotel prior to arrival. Guests paying cash will be asked to pay full accommodation rates plus $100 AUD bond per stay for incidentals. The unused portion of the bond will be refunded at checkout.

Currency

Additional fees will be incurred for payment from an international credit card.

Credit Cards

Credit card holder must be physically present at reception desk to provide credit card payment. For security reasons please do not provide credit card details through email. Please either call us or use the online booking system via our website. A credit card will be pre-authorised at check in. If the room is prepaid, the pre-authorisation will be $100AUD per night.

Cheques

Personal cheques are not accepted for payment. In addition, Bangalay does not offer cheque cashing services.

Gift Certificates

To purchase or redeem a gift certificate, please contact the hotel directly during business hours from Monday through Friday.

Villa Instructions

Lighting

All lighting can be dimmed by holding down switch.

Storage Cupboard

Keys are located on laundry shelf.

Kitchen

Cooktop switch is on the benchtop GPO near the coffee machine.

Please ensure dishwasher is stacked and turned on before leaving.

Please ensure all rubbish is in bins and remove all personal items from fridge and freezer before departure.

Our coffee pods are fully biodegradable.

If any food or rubbish is left in the oven, on tables, floors or benches excess cleaning fees will apply.

Laundry

Combined washer, use setting 4 for quick wash only or 11 for wash and dry.

Living/TV

Please do not use sofa bed unless included upon booking. If required, please ask at reception for assistance from housekeeping. Additional fees will be attributed to your account if sofa bed is used without prior arrangements with reception.

Television free to air stations are available via remote. Sound bar and sub-woofer are connected.

Bluetooth pairing of phone or iPod to subwoofer via button on side of soundbar. Find [AV] Samsung Soundbar M360 M-Series in your device.

Fireplace

Gas fire place remote is located next to air conditioning remote. When in use, please stack curtains at opposite side of doors.

Bathroom

Towels will be replaced daily, if you wish to reuse towels please hang on hooks.

The floor heating switch is the bottom right hand switch on light switch panel.

Please use the exhaust fan.

Bedroom/Safe

Safe is located in the robe, please follow instructions as displayed on the safe.