CORONAVIRUS (COVID-19) UPDATE – The safety and wellbeing of our guests is our top priority READ MORE

Welcome to the Bangalay Beach House

Our restaurant is open for 3 and 6 course set menu dining experiences Monday, Thursday, Friday and Sunday evenings. We have In-Villa dining available 7 nights a week. Please note we require 24 hours’ notice for our 3 course Table D’hôte (set menu) for Sunday, Tuesday and Wednesday evening. Our Bar menu is also available for in-villa dining Monday, Thursday, Friday and Saturday evenings.

Please book ahead to avoid disappointment, as due our COVID spacing restrictions we have limited availability in our restaurant.

We are looking forward to your arrival at Bangalay!

Please find below information and instructions relevant to your stay. We hope you enjoy your stay at Bangalay Beach House.

Contact Numbers

Reception 02 4448 7729
After hours/emergency (call or text) 0419 152 233

Reception Hours

9.30 am – 3.30 pm

Checkout

9am

Bangalay Dining

Bookings are essential, please call 4448 7729 or drop into the restaurant to make your booking

Shoalhaven Heads

Emergency Information

Fire

A fire blanket and extinguisher can be found in the kitchen pantry to the right of the stove.

Blackouts

In the event of a blackout there will be two emergency lights which will be activated, these lights will turn off once power is restored.

There is a torch located in the laundry cupboard.

Staff will be monitoring the power outage information provided by endeavor energy and can provide updates on when the issue is likely to be resolved.

Please refer to www.endeavourenergy.com.au for up to date information or call our out of hours number 0418446754

We ask guest to be mindful about leaving their villa during a night time blackout as the external garden lighting will not be working.

In the event of a power outage outside the control of Bangalay Luxury Villas management will aim to ensure guests are kept informed and comfortable however no refunds will be provided.

Beach House Policies

Check-in/out

Early Arrival

Early arrivals may be granted upon request, based on availability. A guest who requires a room prior to the standard check in of 2pm is recommended to include the previous night when making a reservation. An additional fee of up to 100% of one night’s room rate may apply for arrivals before 2pm.

Early Departure

An early departure fee may be imposed on guests departing prior to their scheduled departure date. Full night charges for the entire stay will apply for early departures on non-refundable bookings, and/or during peak periods. Please contact us for further information.

Late Checkout

Guests checking out after 9am will be charged a fee of 20AUD per hour until 5pm. Check-outs after 3 pm will incur a full night fee. Late checkouts after 10am can only be confirmed the morning of departure.

Occupancy and Bedding

We can accommodate a maximum of eight adults in the beach house.

Extra Bedding

Porta cots are available. Please contact us prior to your stay to make arrangements.

Housekeeping

Beach house has no daily housekeeping service.

For stays longer than 5 days an interim clean will be done in the middle of your stay.

Accessibility

Bangalay is pleased to offer accessible villas and facilities.

The Beach House offers a lift service. Pease refer to lift instructions in subsequent pages.

Questions about the accessible facilities and services offered should be directed to our reservation staff at info@bangalayvillas.com.au.

Pets

As your holiday home is pet-friendly by application, you have agreed to follow our guidelines below in order for your stay to be more enjoyable.

Your dog(s)has had any long toenails clipped as these will scratch the wood floor.
Long haired breeds have been clipped.

Your dog is not a ‘barker’ that will bark for long periods, especially if left alone by day or night.
Your dog is toilet-trained and will only ‘go’ outside the building and you will pick up all mess before departure.

Your dog does not chew furniture. (loss of bond)

A maximum of 2 dogs is allowed.

Your dog is reasonably considered to be a small breed of dog and is not a medium or large breed at puppy age.

No pets are allowed in beds or on furniture and house linen must not be used on pets. Dog hair or dog stains found in beds or on linen or furniture will mean loss of entire bond as items may have to be replaced or at least be especially cleaned.

Guests must supply all doggy bedding and food/water bowls, and all other essentials such as lead and towels.

Wet dogs are not allowed inside at any time and failure in this regard may also lead to extra cleaning to remove any smell and therefore loss of entire bond.

Removal of sand is best done on the grass verge outside or after entering the property via the car port. (Take door remote control with you when beach walking.)

If your dog digs in the garden please repair any damage.

Don’t leave your pet alone all day.

Dogs must not be left inside when you go out.

Council regulations (currently) only allow off-leash 200m north of the surf club main beach entrance. Dogs must not be taken south of the surf club as this is a bird sanctuary. Parts of the Shoalhaven River adjacent the Shoalhaven Heads pub are also off leash areas. Please check as we take no responsibility for ranger fines. All dog waste must be picked up. Bags are normally available from a dispenser machine at the north end of the surf club car park.

The Shoalhaven Heads vet offers 24-hour emergency service and can be reached on 02 4448 562.  

Alternatively, the Berry vet can also be reached on 02 4464 1899.

Cats and other pets are not allowed.

Age Requirements

Guests must be 18 years or older with photo identification to reserve a room.

Smoking

The House, all villas and public spaces are 100% non-smoking. A $500AUD cleaning fee will be charged to any guest who violates the smoking policy.

Gatherings and Noise

Please note this home is a family home and not a ‘party house’ and any such activities are strictly prohibited.

Any gathering, celebration or entertaining permitted at the property must not conflict with residential amenity and must comply with all other requirements.

Guests are responsible to ensure all visitors comply with these policies.

Fire Works

Fireworks of any kind are not permitted on the property. Fines apply.

Garbage + Recycling Bins

The garbage bin (red lid) and recycling bin (yellow lid) are located on the southern side of the property.

Bin collection occurs Wednesday morning. If you are staying with us at this time, we ask you to place the bins out on the Tuesday night for collection early the next morning.

Pool

Pool hours are 7am – 8pm

Beach House Instructions

Milk, tea and coffee are complementary

Lift Service

The lift is designed for persons with limited mobility and must not be used for carriage of goods alone.

It has beam sensors adjacent the front entrance that once obstructed (by a fallen item for example whilst no one is in the lift) it will stop the lift. Goods are then stuck between floors and will require a maintenance call at your expense.

The lift will only operate if the key is switched ‘on’.

If you touch the invisible light beam with your hand or foot the lift will stop suddenly. It will restart automatically once you pull back.

Maximum weight is 250kg or 3 persons.

Please only use the phone for emergencies.

Please note the alarm is very loud.

Fire Pit

The fire pit cannot be used in Spring or Summer due to local fire regulations.

Kindling, wood, paper and fire-lighters are provided. Do not use an accelerant.

Place kindling and a couple of larger logs (tee-pee style) above scrunched newspaper and a couple of fire-lighters.

The aim is to make coals upon which larger pieces can be placed so you end up having small flames emanating from glowing red coals. You will be impressed with how much radiant warmth is generated from a small mound of glowing coals. You do not want large flames as you will not be able to sit nearby because of the heat and smoke, plus of course it is dangerous.

Please note there is a native tree above the pit, so please keep the fire small and don’t make excessive smoke.

Do not leave the fire unattended and pay close attention to children.

It is best to let a glowing fire burn down when you decide it’s time to go indoors. If need be though, use the garden hose to gently damp it down.

Please conscious of neighbours with respect to smoke and noise.

Bedroom Panel Heaters

Turn to ‘standby’ mode by pressing the on/off switch on the right-hand side of the unit. It is now ready for use.

Press the ‘set’ button (top right-hand side) once. The display will show you the current room temperature and the heater will begin heating the room until a pre-set desired temperature is reached.

To increase or decrease the temperature, press ‘set’ button for 3—5 seconds and use up/down arrows.

Note – the heater will start up in Hi mode for faster operation. When the room has reached the desired temperature, you may wish to switch it to Lo. Meanwhile the thermostat does maintain the desired temperature.

To set the timer press ‘set’ twice and follow the LED screen.

To use the child lock press both arrow keys simultaneously. To unlock, repeat same steps.

For further information please refer to the instruction manual in each bedroom.

Safety – please keep objects and clothing away from the heater and do not place it in the bathroom or outside.

TV Remote

To turn on press the green stand-by button on the top right corner.

To select TV channels either use the numbers on the white ‘tv’ button, or select program (PROG +).

For Stan, press ‘HOME’ and then use the up/down arrows to locate the Stan icon and select ‘ENTER’ (this is the ‘+’ button in the center of the remote). Use the green stand-by button to turn off.

There is no Netflix account on this TV, only Stan or free to air stations.

Kayaks

Lowering Kayaks

Lowering each kayak can be done by one adult, though two persons will make it easier.

It doesn’t matter which you take down first and both kayaks are the same.

Note the large side handle at the middle of the craft.

Note the two carts for transporting the kayaks.

Note the two holes that go right through the hull just behind the seat.

  1. Place a cart on the carpet behind you as you stand facing the handle.
  2. Move the supporting straps towards either end of the kayak (the kayak will not fall).
  3. Hold the side handle with one hand and lean to the bow end (narrower) and remove the supporting wall strap whilst horizontally sliding the kayak a short distance in the opposite direction.
  4. Place it on the carpet on its side.
  5. Reach for the cart and place the carts end poles into the holes on the underside of the craft just behind the seat. Turn the kayak and cart upright. Secure a small pin on one of the carts end poles.
  6. Select the halves of a paddle and click the ends into position. The paddle should be placed length-ways on any side of the kayak and secured via the stretch-cord (amidships) and pin adjacent. There is an indent in the either side of the craft for the paddle to sit in.
  7. Take a life jacket with you always.

 

Kayak Use + Safety

General:

The kayaks are stable and hard to roll over, it is not difficult to stay completely dry.

The launch area is the Shoalhaven River, about 10min walk via the path across the road. Towing the 25kg kayaks on the carts provided should not be hard for any reasonably fit adult.

The cart goes with you on the water, resting in holes in the deck just behind the seat.

Each kayak has several waterproof stowages for food/clothing and phones/keys.

The holes in the deck in front of the seat (scuppers) drain away any water, they do have plugs but are usually unnecessary.

Safety:

Do not have any alcohol or drugs before or during use of kayaks.

You must wear a life jacket at all times, these are provided.

Do not under any circumstances use kayaks on the surf beach, even on calm days. These are flat water vessels and not ocean kayaks.

Consider wind and tide and whether either or both are likely to be against you on your return trip.

Take a water bottle, hat, sunscreen and mobile phone.

Do not set out near dusk, these kayaks are not suitable for night use.

Watch out for sharp oyster shells when walking in the shallows.

Kayak Tips:

Wind is your enemy, so dress accordingly on cooler days. Mornings are usually less windy.

Take a plastic bag for clothes and shoes to place into the larger stowage. You don’t need to leave anything on the shore.

At low tide you can cross the channel and use the cart on the sand flats to cross to the other channels. You can use the kayaks at any tide.

Don’t paddle for miles leaving yourself a ‘marathon’ to get home.

Start in 6 inches of water and with hands on the sides step downwards onto the vessel, trying not lean sideways.

For a comfortable ride, read the Hobbie instruction manual for seat adjustment.

Take care not to get sand and water inside the hull.

Returning home

When you return home, please take kayaks through the carport for washing on the grass. We ask that each boat and the metal carts be rinsed after each use.

The kayaks can dry in the sun in the backyard with the waterproof hatches left open on hot days so pressure doesn’t build inside the hull.

Ensure the carport door is closed while kayaks are drying to reduce risk of theft.

Leave the kayaks in the main garage when you depart, ensuring they are hung up in their initial positions.

Hanging them up is the reverse of getting them down.

Wifi

Wifi – there are two options – Telstra803BCA-5G has a lower range and high speed, Telstra803BCA has a full range and slightly slower speed; password for both is 44xc2nyjddrt

Kitchen

Please stack dishwasher and turn on before leaving

Our coffee pods are fully biodegradable

Please empty refrigerator and pantry and dispose of rubbish into outside bins upon departure

Please use a wooden board to rest hot items on the kitchen bench

Living

Television free to air stations and Stan are available via remote

Air conditioning remotes for upstairs can be found on kitchen bench near coffee machine; downstairs they are wall mounted in the living area

There is a red Bluetooth speaker for you use in the upstairs living area

Bathroom

Towels will be replaced every three days, if you wish to reuse towels please hang on hooks

Please use the exhaust fan

Towel rails are heated for your comfort, the switch can be found with light/fan switches

Bedroom

Additional blankets and pillows available from housekeeping, please contact reception

Outdoor

There is an outdoor hot water shower in the carport for use after visiting the beach.

There is an automatic irrigation system for the garden which will come on at 8.30am and 5.00pm.

The BBQ uses gas from main cylinders located downstairs, leaving gas on will drain bottles so we ask you to please turn them off once finished by pushing up and twisting.

Departure Checklist

We hope you have enjoyed your stay and thank you for choosing to stay with us.

Please ensure you have departed by 9am on your day of departure unless prior arrangement has been made.

We ask that you kindly observe the following prior to your departure:

  • Remove all items from fridge and freezer
  • Remove all items from pantry
  • Remove all rubbish from inside bins and place in outside garbage bins
  • Ensure BBQ is clean and turned off
  • Ensure air-conditioning and/or heating is turned off
  • Please stack dishwasher and turn on before leaving
  • Ensure all windows and doors are closed and locked
  • Turn off all exterior and interior lights
  • Replace any moved furniture to its original position
  • Ensure you have packed all personal belongings
  • Report any spillage, breakage, damage or malfunctions of appliances/equipment to reception
  • Return keys to reception

We thank you again and wish you a safe journey home.

Payment, Cancellation and Gift Certificates

Property Cancellation Policy

Cancellation fees are payable within 14 days of cancellation of the booking.

Payment

Third party credit card payments require completion of hotel issued credit card authorisation form. This must be arranged with the hotel prior to arrival. Guests paying cash will be asked to pay full accommodation rates plus $100 AUD bond per stay for incidentals. The unused portion of the bond will be refunded at checkout.

Currency

Additional fees will be incurred for payment from an international credit card.

Credit Cards

Credit card holder must be physically present at reception desk to provide credit card payment. For security reasons please do not provide credit card details through email. Please either call us or use the online booking system via our website. A credit card will be pre-authorised at check in. If the room is prepaid, the pre-authorisation will be $100AUD per night.

Cheques

Personal cheques are not accepted for payment. In addition, Bangalay does not offer cheque cashing services.

Gift Certificates

To purchase or redeem a gift certificate, please contact the hotel directly during business hours from Monday through Friday.