Welcome to River Bella by Bangalay

We are looking forward to your arrival at River Bella by Bangalay!

Please find below information and instructions relevant to your stay.

Contact Numbers

Bangalay Villas Reception 02 4448 7729
After hours/emergency (call or text) 0419 152 233

Reception Hours

9am – 5pm

Check-in

2pm

Check-out

10am

Bangalay Dining

Bookings are essential, please call 4448 7729 or make a reservation online

* Breakfast 7 Days
7:30 - 9:30am Villa Guests + Takeaway
9:30 - 10:30am Dine-in

Lunch Fri - Sun
12 - 3pm À la carte menu

Happy Hour 7 Days
3 - 5pm
(Kids menu available)

**Dinner Mon-Tues, Thurs-Sat
6 - 8pm À la carte & Tasting Menu
**Saturday, tasting menu only
(Closed Wednesday & Sunday Nights)

**From 26 September the restaurant will be open for additional lunch service on Monday & Thursday
however be closed for dinner service Tuesday, Wednesday & Sunday nights.
In-villa dinner options will be available for Bangalay Luxury Villa guests.

Bookings essential to dine in.

Shoalhaven Heads

With its spectacular coastline, untouched wilderness, quaint villages, vibrant cultural scene, and some of Australia’s top culinary and wine experiences; the Shoalhaven is teeming with places to explore and things to do.

Bangalay is proud to partner with local businesses to provide Bangalay guests with a diverse and exciting array of experiences, all within a short drive. Our concierge can assist you to plan and book recommended experiences to ensure you see the best of the Shoalhaven during your stay.

Emergency Information

Fire

A fire blanket and extinguisher can be found in the kitchen pantry to the right of the stove.

Blackouts

In the event of a blackout there will be two emergency lights which will be activated, these lights will turn off once power is restored.

There is a torch located in the laundry cupboard.

Staff will be monitoring the power outage information provided by endeavor energy and can provide updates on when the issue is likely to be resolved.

Please refer to www.endeavourenergy.com.au for up to date information or call our out of hours number 0418446754

We ask guest to be mindful about leaving their villa during a night time blackout as the external garden lighting will not be working.

In the event of a power outage outside the control of Bangalay Luxury Villas management will aim to ensure guests are kept informed and comfortable however no refunds will be provided.

River Bella Policies

Check-in/out

Early Arrival

Early arrivals may be granted upon request, based on availability. A guest who requires a room prior to the standard check in of 2pm is recommended to include the previous night when making a reservation. An additional fee of up to 100% of one night’s room rate may apply for arrivals before 2pm.

Early Departure

An early departure fee may be imposed on guests departing prior to their scheduled departure date. Full night charges for the entire stay will apply for early departures on non-refundable bookings, and/or during peak periods. Please contact us for further information.

Late Checkout

Guests checking out after 10am will be charged a fee of 20AUD per hour until 5pm. Check-outs after 2pm will incur a full night fee. Late checkouts after 10am can only be confirmed the morning of departure.

Occupancy and Bedding

We can accommodate a maximum of eight adults in the beach house.

Extra Bedding

Porta cots are available. Please contact us prior to your stay to make arrangements.

Housekeeping

Beach house has no daily housekeeping service.

For stays longer than 5 days an interim clean will be done in the middle of your stay.

Accessibility

Bangalay is pleased to offer accessible villas and facilities.

The Beach House offers a lift service. Pease refer to lift instructions in subsequent pages.

Questions about the accessible facilities and services offered should be directed to our reservation staff at info@bangalayvillas.com.au.

Age Requirements

Guests must be 18 years or older with photo identification to reserve a room.

Smoking

The House, all villas and public spaces are 100% non-smoking. A $500AUD cleaning fee will be charged to any guest who violates the smoking policy.

Gatherings and Noise

Please note this home is a family home and not a ‘party house’ and any such activities are strictly prohibited.

Any gathering, celebration or entertaining permitted at the property must not conflict with residential amenity and must comply with all other requirements.

Guests are responsible to ensure all visitors comply with these policies.

Fire Works

Fireworks of any kind are not permitted on the property. Fines apply.

Garbage + Recycling Bins

The garbage bin (red lid) and recycling bin (yellow lid) are located on the southern side of the property.

Bin collection occurs Wednesday morning. If you are staying with us at this time, we ask you to place the bins out on the Tuesday night for collection early the next morning.

Pool

Pool hours are 7am – 8pm

Riverside Instructions

Milk, tea and coffee are complementary

Fire Pit

The fire pit cannot be used in Spring or Summer due to local fire regulations.

Kindling, wood, paper and fire-lighters are provided. Do not use an accelerant.

Place kindling and a couple of larger logs (tee-pee style) above scrunched newspaper and a couple of fire-lighters.

The aim is to make coals upon which larger pieces can be placed so you end up having small flames emanating from glowing red coals. You will be impressed with how much radiant warmth is generated from a small mound of glowing coals. You do not want large flames as you will not be able to sit nearby because of the heat and smoke, plus of course it is dangerous.

Please note there is a native tree above the pit, so please keep the fire small and don’t make excessive smoke.

Do not leave the fire unattended and pay close attention to children.

It is best to let a glowing fire burn down when you decide it’s time to go indoors. If need be though, use the garden hose to gently damp it down.

Please conscious of neighbours with respect to smoke and noise.

Bedroom Panel Heaters

Turn to ‘standby’ mode by pressing the on/off switch on the right-hand side of the unit. It is now ready for use.

Press the ‘set’ button (top right-hand side) once. The display will show you the current room temperature and the heater will begin heating the room until a pre-set desired temperature is reached.

To increase or decrease the temperature, press ‘set’ button for 3—5 seconds and use up/down arrows.

Note – the heater will start up in Hi mode for faster operation. When the room has reached the desired temperature, you may wish to switch it to Lo. Meanwhile the thermostat does maintain the desired temperature.

To set the timer press ‘set’ twice and follow the LED screen.

To use the child lock press both arrow keys simultaneously. To unlock, repeat same steps.

For further information please refer to the instruction manual in each bedroom.

Safety – please keep objects and clothing away from the heater and do not place it in the bathroom or outside.

TV Remote

To turn on press the green stand-by button on the top right corner.

To select TV channels either use the numbers on the white ‘tv’ button, or select program (PROG +).

For Stan, press ‘HOME’ and then use the up/down arrows to locate the Stan icon and select ‘ENTER’ (this is the ‘+’ button in the center of the remote). Use the green stand-by button to turn off.

There is no Netflix account on this TV, only Stan or free to air stations.

Wifi

Wifi – there are two options – Telstra803BCA-5G has a lower range and high speed, Telstra803BCA has a full range and slightly slower speed; password for both is 44xc2nyjddrt

Kitchen

Please stack dishwasher and turn on before leaving

Our coffee pods are fully biodegradable

Please empty refrigerator and pantry and dispose of rubbish into outside bins upon departure

Please use a wooden board to rest hot items on the kitchen bench

Living

Television free to air stations and Stan are available via remote

Air conditioning remotes for upstairs can be found on kitchen bench near coffee machine; downstairs they are wall mounted in the living area

There is a red Bluetooth speaker for you use in the upstairs living area

Bathroom

Towels will be replaced every three days, if you wish to reuse towels please hang on hooks

Please use the exhaust fan

Towel rails are heated for your comfort, the switch can be found with light/fan switches

Bedroom

Additional blankets and pillows available from housekeeping, please contact reception

Outdoor

There is an outdoor hot water shower in the carport for use after visiting the beach.

There is an automatic irrigation system for the garden which will come on at 8.30am and 5.00pm.

The BBQ uses gas from main cylinders located downstairs, leaving gas on will drain bottles so we ask you to please turn them off once finished by pushing up and twisting.

Departure Checklist

We hope you have enjoyed your stay and thank you for choosing to stay with us.

Please ensure you have departed by 9am on your day of departure unless prior arrangement has been made.

We ask that you kindly observe the following prior to your departure:

  • Remove all items from fridge and freezer
  • Remove all items from pantry
  • Remove all rubbish from inside bins and place in outside garbage bins
  • Ensure BBQ is clean and turned off
  • Ensure air-conditioning and/or heating is turned off
  • Please stack dishwasher and turn on before leaving
  • Ensure all windows and doors are closed and locked
  • Turn off all exterior and interior lights
  • Replace any moved furniture to its original position
  • Ensure you have packed all personal belongings
  • Report any spillage, breakage, damage or malfunctions of appliances/equipment to reception
  • Return keys to reception

We thank you again and wish you a safe journey home.

Payment, Cancellation and Gift Certificates

Property Cancellation Policy

A 50% deposit is required to secure your booking, the outstanding 50% is due on the day of arrival. Should you decide to cancel a $50 cancellation fee applies to all bookings cancelled outside 14 days of your arrival. If you decide to cancel or modify/change your booking within 14 days of your arrival you will forfeit your deposit amount. All cancellations within 24hrs of arrival will incur a 100% cancellation fee. All cancellations must be received in writing. Cancellation fees apply to any and all circumstances.

Payment
Third party credit card payments require completion of hotel issued credit card authorisation form. This must be arranged with the hotel prior to arrival. Guests paying cash will be asked to pay full accommodation rates plus $100 AUD bond per stay for incidentals. The unused portion of the bond will be refunded at checkout.
 
Currency
Additional fees will be incurred for payment from an international credit card.
 
Credit Cards
Credit card holder must be physically present at reception desk to provide credit card payment. For security reasons please do not provide credit card details through email. Please either call us or use the online booking system via our website. A credit card will be pre-authorised at check in. If the room is prepaid, the pre-authorisation will be $100AUD per night. We accept all major credit cards, a Credit Card surcharge of 1.5% is applicable on all payments.
 
Cheques

Personal cheques are not accepted for payment. In addition, Bangalay does not offer cheque cashing services.

Gift Certificates

How do I purchase a gift voucher?
Gift vouchers can be purchased online. All gift vouchers will be sent as a PDF to your email address. If a recipient email address has been provided, the recipient will also receive an email with the voucher attached.

To purchase a Bangalay gift voucher please click here

Terms and Conditions of Gift Voucher use 
Gift vouchers are valid for three years from purchase date. Vouchers are non-refundable, non-transferable and cannot be exchanged for cash. Gift vouchers must be presented upon booking and arrival.

Where can I use my Gift Voucher?
Bangalay Gift Vouchers can be redeemable on accommodation in our luxury villas, or at our destination restaurant Bangalay Dining.

Do I have to stay within the Gift Voucher expiry period?
Gift vouchers must be used within the three year period. They are non-refundable and if unused within the validity period, the funds will be lost.

Can I use my Gift Voucher to book online?
If you would like to use your gift voucher to book accommodation with us, please give our Reservations team a call on - 02 4448 7729

Massage & Yoga Cancellations

Our Therapists and Instructors require 48 hours' notice of cancellation otherwise you will be charged in full for the appointment.