A fire blanket and extinguisher can be found in the kitchen pantry to the right of the stove.

In the event of a blackout there will be two emergency lights which will be activated, these lights will turn off once power is restored.

There is a torch located in the laundry cupboard.

Staff will be monitoring the power outage information provided by endeavor energy and can provide updates on when the issue is likely to be resolved.

Please refer to www.endeavourenergy.com.au for up to date information or call our out of hours number 0418446754

We ask guest to be mindful about leaving their villa during a night time blackout as the external garden lighting will not be working.

In the event of a power outage outside the control of Bangalay Luxury Villas management will aim to ensure guests are kept informed and comfortable however no refunds will be provided.

Early Arrival

Early arrivals may be granted upon request, based on availability. A guest who requires a room prior to the standard check in of 2pm is recommended to include the previous night when making a reservation. An additional fee of up to 100% of one night’s room rate may apply for arrivals before 2pm.

Early Departure

An early departure fee may be imposed on guests departing prior to their scheduled departure date. Full night charges for the entire stay will apply for early departures on non-refundable bookings, and/or during peak periods. Please contact us for further information.

Late Checkout

Guests checking out after 9am will be charged a fee of 20AUD per hour until 5pm. Check-outs after 3 pm will incur a full night fee. Late checkouts after 10am can only be confirmed the morning of departure.

We can accommodate a maximum of eight adults in the beach house.

Extra Bedding

Porta cots are available. Please contact us prior to your stay to make arrangements.

Beach house has no daily housekeeping service.

For stays longer than 5 days an interim clean will be done in the middle of your stay.

Bangalay is pleased to offer accessible villas and facilities.

The Beach House offers a lift service. Pease refer to lift instructions in subsequent pages.

Questions about the accessible facilities and services offered should be directed to our reservation staff at info@bangalayvillas.com.au.

As your holiday home is pet-friendly by application, you have agreed to follow our guidelines below in order for your stay to be more enjoyable.

Your dog(s)has had any long toenails clipped as these will scratch the wood floor.
Long haired breeds have been clipped.

Your dog is not a ‘barker’ that will bark for long periods, especially if left alone by day or night.
Your dog is toilet-trained and will only ‘go’ outside the building and you will pick up all mess before departure.

Your dog does not chew furniture. (loss of bond)

A maximum of 2 dogs is allowed.

Your dog is reasonably considered to be a small breed of dog and is not a medium or large breed at puppy age.

No pets are allowed in beds or on furniture and house linen must not be used on pets. Dog hair or dog stains found in beds or on linen or furniture will mean loss of entire bond as items may have to be replaced or at least be especially cleaned.

Guests must supply all doggy bedding and food/water bowls, and all other essentials such as lead and towels.

Wet dogs are not allowed inside at any time and failure in this regard may also lead to extra cleaning to remove any smell and therefore loss of entire bond.

Removal of sand is best done on the grass verge outside or after entering the property via the car port. (Take door remote control with you when beach walking.)

If your dog digs in the garden please repair any damage.

Don’t leave your pet alone all day.

Dogs must not be left inside when you go out.

Council regulations (currently) only allow off-leash 200m north of the surf club main beach entrance. Dogs must not be taken south of the surf club as this is a bird sanctuary. Parts of the Shoalhaven River adjacent the Shoalhaven Heads pub are also off leash areas. Please check as we take no responsibility for ranger fines. All dog waste must be picked up. Bags are normally available from a dispenser machine at the north end of the surf club car park.

The Shoalhaven Heads vet offers 24-hour emergency service and can be reached on 02 4448 562.  

Alternatively, the Berry vet can also be reached on 02 4464 1899.

Cats and other pets are not allowed.

Guests must be 18 years or older with photo identification to reserve a room.

The House, all villas and public spaces are 100% non-smoking. A $500AUD cleaning fee will be charged to any guest who violates the smoking policy.

Please note this home is a family home and not a ‘party house’ and any such activities are strictly prohibited.

Any gathering, celebration or entertaining permitted at the property must not conflict with residential amenity and must comply with all other requirements.

Guests are responsible to ensure all visitors comply with these policies.

Fire Works

Fireworks of any kind are not permitted on the property. Fines apply.

The garbage bin (red lid) and recycling bin (yellow lid) are located on the southern side of the property.

Bin collection occurs Wednesday morning. If you are staying with us at this time, we ask you to place the bins out on the Tuesday night for collection early the next morning.

Pool hours are 7am – 8pm

The lift is designed for persons with limited mobility and must not be used for carriage of goods alone.

It has beam sensors adjacent the front entrance that once obstructed (by a fallen item for example whilst no one is in the lift) it will stop the lift. Goods are then stuck between floors and will require a maintenance call at your expense.

The lift will only operate if the key is switched ‘on’.

If you touch the invisible light beam with your hand or foot the lift will stop suddenly. It will restart automatically once you pull back.

Maximum weight is 250kg or 3 persons.

Please only use the phone for emergencies.

Please note the alarm is very loud.

The fire pit cannot be used in Spring or Summer due to local fire regulations.

Kindling, wood, paper and fire-lighters are provided. Do not use an accelerant.

Place kindling and a couple of larger logs (tee-pee style) above scrunched newspaper and a couple of fire-lighters.

The aim is to make coals upon which larger pieces can be placed so you end up having small flames emanating from glowing red coals. You will be impressed with how much radiant warmth is generated from a small mound of glowing coals. You do not want large flames as you will not be able to sit nearby because of the heat and smoke, plus of course it is dangerous.

Please note there is a native tree above the pit, so please keep the fire small and don’t make excessive smoke.

Do not leave the fire unattended and pay close attention to children.

It is best to let a glowing fire burn down when you decide it’s time to go indoors. If need be though, use the garden hose to gently damp it down.

Please conscious of neighbours with respect to smoke and noise.

Turn to ‘standby’ mode by pressing the on/off switch on the right-hand side of the unit. It is now ready for use.

Press the ‘set’ button (top right-hand side) once. The display will show you the current room temperature and the heater will begin heating the room until a pre-set desired temperature is reached.

To increase or decrease the temperature, press ‘set’ button for 3—5 seconds and use up/down arrows.

Note – the heater will start up in Hi mode for faster operation. When the room has reached the desired temperature, you may wish to switch it to Lo. Meanwhile the thermostat does maintain the desired temperature.

To set the timer press ‘set’ twice and follow the LED screen.

To use the child lock press both arrow keys simultaneously. To unlock, repeat same steps.

For further information please refer to the instruction manual in each bedroom.

Safety – please keep objects and clothing away from the heater and do not place it in the bathroom or outside.

To turn on press the green stand-by button on the top right corner.

To select TV channels either use the numbers on the white ‘tv’ button, or select program (PROG +).

For Stan, press ‘HOME’ and then use the up/down arrows to locate the Stan icon and select ‘ENTER’ (this is the ‘+’ button in the center of the remote). Use the green stand-by button to turn off.

There is no Netflix account on this TV, only Stan or free to air stations.

Wifi – there are two options – Telstra803BCA-5G has a lower range and high speed, Telstra803BCA has a full range and slightly slower speed; password for both is 44xc2nyjddrt

Please stack dishwasher and turn on before leaving

Our coffee pods are fully biodegradable

Please empty refrigerator and pantry and dispose of rubbish into outside bins upon departure

Please use a wooden board to rest hot items on the kitchen bench

Television free to air stations and Stan are available via remote

Air conditioning remotes for upstairs can be found on kitchen bench near coffee machine; downstairs they are wall mounted in the living area

There is a red Bluetooth speaker for you use in the upstairs living area

Towels will be replaced every three days, if you wish to reuse towels please hang on hooks

Please use the exhaust fan

Towel rails are heated for your comfort, the switch can be found with light/fan switches

Additional blankets and pillows available from housekeeping, please contact reception

There is an outdoor hot water shower in the carport for use after visiting the beach.

There is an automatic irrigation system for the garden which will come on at 8.30am and 5.00pm.

The BBQ uses gas from main cylinders located downstairs, leaving gas on will drain bottles so we ask you to please turn them off once finished by pushing up and twisting.

A 50% deposit is required to secure your booking, the outstanding 50% is due on the day of arrival. Should you decide to cancel a $50 cancellation fee applies to all bookings cancelled outside 14 days of your arrival. If you decide to cancel or modify/change your booking within 14 days of your arrival you will forfeit your deposit amount. All cancellations within 24hrs of arrival will incur a 100% cancellation fee. All cancellations must be received in writing. Cancellation fees apply to any and all circumstances.

How do I purchase a gift voucher?
Gift vouchers can be purchased online. All gift vouchers will be sent as a PDF to your email address. If a recipient email address has been provided, the recipient will also receive an email with the voucher attached.

To purchase a Bangalay gift voucher please click here

Terms and Conditions of Gift Voucher use 
Gift vouchers are valid for three years from purchase date. Vouchers are non-refundable, non-transferable and cannot be exchanged for cash. Gift vouchers must be presented upon booking and arrival.

Where can I use my Gift Voucher?
Bangalay Gift Vouchers can be redeemable on accommodation in our luxury villas, or at our destination restaurant Bangalay Dining.

Do I have to stay within the Gift Voucher expiry period?
Gift vouchers must be used within the three year period. They are non-refundable and if unused within the validity period, the funds will be lost.

Can I use my Gift Voucher to book online?
If you would like to use your gift voucher to book accommodation with us, please give our Reservations team a call on - 02 4448 7729

Our Therapists and Instructors require 48 hours' notice of cancellation otherwise you will be charged in full for the appointment.