Property Cancellation Policy

Cancellation fees are payable within 14 days of cancellation of the booking.

Smoking

All villas and public spaces are 100% non-smoking. A $500AUD cleaning fee will be charged to any guest who violates the smoking policy.

Payment

Third party credit card payments require completion of hotel issued credit card authorisation form. This must be arranged with the hotel prior to arrival. Guests paying cash will be asked to pay full accommodation rates plus $100 AUD bond per stay for incidentals. The unused portion of the bond will be refunded at checkout.

Pets

Only service animals are permitted at Bangalay. No other animals are permitted.

Occupancy

We can accommodate a maximum of four adults in our one bedroom villas, utilising the sofa bed and six adults in our two bedroom villas. Rate is based on two adults with a surcharge per additional person.  

Noise/Disturbance

Guests are not allowed to hold parties in villas. A noise complaint will result in eviction from the complex without a refund.

Late Checkout

Guests checking out after 10am will be charged a fee of 20AUD per hour until 5pm. Check-outs after 4pm will incur a full night fee. Late checkouts after 10am can only be confirmed the morning of departure.

Gift Certificates

To purchase or redeem a gift certificate, please contact the hotel directly during business hours from Monday through Friday.

Extra Bedding

Porta cots are available. Please contact us prior to your stay to make arrangements.

Early Arrival

Early arrivals may be granted upon request, based on availability. A guest who requires a room prior to the standard check in of 2pm is recommended to include the previous night when making a reservation. An additional fee of up to 100% of one night’s room rate may apply for arrivals before 2pm.

Early Departure

An early departure fee may be imposed on guests departing prior to their scheduled departure date. Full night charges for the entire stay will apply for early departures on non-refundable bookings, and/or during peak periods. Please contact us for further information.

Currency

Additional fees will be incurred for payment from an international credit card.

Credit Cards

Credit card holder must be physically present at reception desk to provide credit card payment. For security reasons please do not provide credit card details through email. Please either call us or use the online booking system via our website. A credit card will be pre-authorised at check in. If the room is prepaid, the pre-authorisation will be $100AUD per night.

Cheques

Personal cheques are not accepted for payment. In addition, Bangalay does not offer cheque cashing services.

Age Requirements

Guests must be 18 years or older with photo identification to reserve a room.

Accessibility

Bangalay is pleased to offer accessible villas and facilities. Questions about the accessible facilities and services offered should be directed to our reservation staff at info@bangalayvillas.com.au.